Admin services

Order shipment status

Close the orders in website on receipt of tracking number and send the number to the customer for tracking the delivery of their item.

Cancel orders

Cancel orders that are not processed yet and send information back to customers.

Non-payment reminder

Send reminder to customers who have not paid yet.

Payment discrepancy request

Handle payment discrepancy requests with customers and suppliers.

Payment refund

Refund extra payment amount or send credit memo.

Customer management

Respond to customer questions such as tracking number, shipping amount, invoice request, order status, etc.