Help desk & email ticketing services for online retailers

Promise your customer a guaranteed 6 hour reply to their emails. We will help you achieve this turnaround that too with enormous cost savings. Respond within 6 hrs, 99% of the time, and surprise your customer with top notch customer care. Building a loyal customer base is very simple when you take good care of them.

We can help you with all types of questions ranging from a simple question about your product, track an order, updates or cancellations, technical detail regarding a product or a customer complaint. We train our staff to professionally respond and reply based on your policy.

Some of your benefits

• Open your 24/7 office and quickly expand your business
• Reduced overheads and potential to multiply sales
• Offer personalized service and increase sales with references
• Up-sell and cross-sell with existing clients

Some features

• Guaranteed turnaround time
• Online live tracking of every ticket
• Replies with pleasing images, icons, headers and footers
• Appropriate answers and follow-ups

Our difference

• Adjust workload by cross training the staff with email, chat and telephone skills
• Ensure customers get replies when needed the most
• Close tickets only after ensuring total client satisfaction
• Constant review of service quality (Quality - The lifeline of our business)

Our services span across various industries in online retail. We have proud history of helping companies grow with absolutely no overheads, build their customer base and expand into massive business.

We offer a FREE trial of our services during which we will give you an email ticketing agent exclusively to you for 1 week. You get a chance to explore the services at absolutely no cost to you.