Call handling support services for online stores

It doesn't matter if you require an after office hours call handling service or a 24/7 team to answer your client calls. We will meet all your requirements. Our agents will give your customers a professional response, sincerely answer all their questions and help them with their buying decisions.

Some Features

  • Business hours, after hours or 24/7 support
  • Up to 30 concurrent calls in a single number
  • Call tracking with CRM
  • Voice mail, callback & recording option
  • Call waiting and call forwarding option
  • Call logs including time, duration and caller id
  • Call routing to second and third line

Call handling agents

  • 100% university educated
  • Fluent English trained in customer psychology
  • Professional, courteous and excellent telephone manners
  • Pre and post sales support
  • Industry specific technical support agents
  • Live chat and email support agents
  • 24/7 options where needed
  • Complaint ticket support system
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