Live chat support services for online retailers
"63 percent of website visitors would make an online purchase if they had more information."
Forrester Research
More than half of all potential Internet sales are lost when a customer is unsure, when all they need is just a holding hand to support them through a buying decision. It may be just a simple question about a minor point or all they may need could be re-assurance from a live person.
Live chat is a very important sales tool for any company that sells online. It helps to improve customer confidence. Some of the tasks our live chat agent can perform are
- Walk customers through site and payment process
- Build a trusted relationship with website visitors
- Convert a visitor, to a guaranteed sale
We offer professionally trained chat support agents to online sellers to handle live chat on your behalf. Our staff will support your customers with well researched replies, professional response and help your customers make right buying decisions with sound knowledge and satisfaction. Our prices are highly affordable and we offer an hourly price for the staff who can match your exact need.
Live chat agents handle
- Sales questions
- Technical questions
- Payment process
- Remote installations
- Email & ticketing support
- Billing support
- Shipping
- Product returns
- Parcel tracking
- SMS updates
- Other tasks based on your need
If you do not yet have live chat software on your website, don't worry. We will help you find the right one, plug-in your site and handle its maintenance.
Prior to starting, we will thoroughly understand your business and select the right candidate to work on your tasks. This will ensure that your clients are rightfully given a wonderful customer experience first time, every time.
We will tailor our services based on your exact requirement. Using our services you can extend 24/7 customer care to attract more visitors to your without adding to your overheads. More importantly you can convert many such visitors to a genuine sale.
Some benefits of having our agents handle your live chat
- Build customer confidence
- Increase conversion rate by 50% or more
- Reduce shopping cart abandonment
- Analyze customer trends and make business decisions